Welcome to the website for Shevington Surgery
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
WINTER PRESSURES APPOINTMENTS 2017-2018 - the surgery will be offering extra appointments throughout the winter months and these will be available each morning Monday to Friday and on some Saturday mornings. These appointments are available to book as normal.
NEW OPENING HOURS FROM April 2016
From April the surgery will be open on Wednesday afternoons until 6.30 pm and our telephone contact hours will be from 8.00 am - 6.30 pm Monday to Friday. All other existing opening times will remain the same.
EXTENDED OPENING OF THE PRESCRIPTION TELEPHONE LINE - From January 2016, the prescription line will be open in the afternoons at 4.00pm - 6.30pm on Mondays, Tuesdays, and Thursdays. This is in addition to the current opening hours of the prescription line - Monday - Friday 9.30am - 12.00pm.
NAMED ACCOUNTABLE GP
Recent changes to the GP contract mean that all patients in England, including children, will benefit from having a named, accountable doctor who will be responsible for coordinating their care. We have allocated all our patients a “Named GP” and if you wish to know who this is please contact the surgery. Should you have a preference as to which GP is your “Named GP” please let us know and we will make all reasonable efforts to accommodate your request.
Although you have been given a “Named GP” this does not prevent you from seeing any of the GP’s at the surgery.
Following our inspection on the 4th November our CQC report is now available on the CQC Website www.cqc.org.uk. Our overall rating is Good but we received an outstanding rating in relation to the Older people population group. There were no negative points raised in our report which is available for you to read in full on the CQC website.
ACCESS TO RECORDS
As from 1st April 2015 patients aged 18 and above will be able to request access to their medical records via Patient Access. In order to have access to your records you will need to complete a registration form with evidence of your ID (one photo ID and one proof of residence) and on receipt of your completed registration form your GP will authorise access to your records if this is felt to be appropriate. If you would like to request access please ask at the reception desk for a registration form and information leaflet.
GP CHOICE - OUT OF AREA REGISTRATIONS
As from 5th January GP practices will have the option to register patients who live outside the practice area without any obligation to provide home visits. This was discussed at a recent practice meeting and it has been decided that Shevington Surgery will not be accepting any patients who live outside of our practice boundary.
FRIENDS AND FAMILY TEST
The Friends and Family Test is a tool to allow patients the opportunity to give feedback on their experiences in General Practice. We now have a Friends and Family Test survey available for completion via the website. Please go to the Have your say section and click on the Friend & Family Survey to give feedback on your experiences of our service. Your feedback is extremely valuable to us and will help us to highlight good experiences as well as areas for improvement. Copies of the survey are also available for completion in the surgery should you prefer to complete a paper copy.
EBOLA IN WEST AFRICA
If you have returned from Guinea, Liberia or Sierra Leone or cared for an individual with Ebola in the past 21 days and are suffering from fever, feeling unwell or suffering from diarrhoea, vomiting or bleeding, please DO NOT VISIT THE SURGERY OR REQUEST A HOME VISIT. Contact the Surgery, choose Option 4 giving details and we will get our Duty doctor to contact you as soon as possible. Alternatively please ring 111 for further advice and guidance. For more information visit www.gov.uk/phe or www.nhs.uk/ebola