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Practice Charter

Our commitment to you

As part of our service, we as your health team can offer you:-

  • An appointment with a doctor or nurse of your preference, subject to availability
  • Immediate attention in case of an emergency
  • In the case of urgency an appointment on the same day
  • We will endeavour to start surgeries on time
  • You will be informed of any unavoidable delays that may occur
  • You will be treated with courtesy and efficiency at the reception and over the telephone by a named member of staff, who will, at all times, endeavour to respect your privacy and dignity
  • A clean and comfortable waiting area
  • Waiting times to be kept to a minimum
  • You will be asked if a junior doctor may attend your consultation, and you will always have the right to refuse
  • A chaperone will be available on request
  • Letters of referral will be despatched or ready for collection within two working days of dictation
  • Repeat prescriptions will be available within 2 working days
  • A home visit will be available if you are unable to get to surgery because of your illness
  • Complete confidentiality at all times of patient records and consultations
  • Facilities for the disabled

In return for these services we would ask that you help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Requesting a home visit before 11.00am
  • Ringing for results after 10.00 am
  • Giving at least 48 hours notice on requesting a repeat prescription
  • Accepting that there could be some delay if your doctor has to attend an emergency
  • Accepting that there may be some waiting time as some patients may need more consultation time than others – one day that person may be you!
  • Refraining from smoking in and around the surgery
  • Refraining from bringing animals into the surgery (except guide dogs)
  • Keeping your children under control, so as not to cause distress to, or disturb other patients who may be feeling unwell
  • Seeing your usual doctor at the surgery whenever possible
  • Not causing an obstruction with your vehicle


 
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